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Frequently Asked Questions
If you have any questions, this page is designed to help you get them answered. Below you’ll find a database of FAQs about a wide variety of topics, including payments, shipping, online ordering and more.
ORDERING ONLINE
Important information related to the CoVid-19
We are going through very strange times, but we’re continuing to process online orders. Our staff is following strict prevention protocols to ensure safe business operations. We’re doing everything in our power to keep our staff and customers safe. Most of our team is now working from home to keep things running smoothly.
Due to the developing coronavirus CoVid-19, your parcel may encounter delays depending on your location. We apologize in advance in these cases. It is totally out of our control and down to individual country restrictions on travel and transport.
Can I order from the country that I am resident in?
We will send seeds in the whole of Europe. Some countries outside Europe are excluded. Please contact us by email in case of doubt, to check if we will send seeds to your country. Amsterdam Seed Center reserves the right to refuse shipments abroad without notification of reason.
We cannot be held responsible for persons who choose to act in conflict with their national laws and we do not encourage anyone to do so.
Please see the shipping information page for all facts.
How do I place an order?
- Browse and select the items that you wish to purchase
- Add items to your shopping cart using the “Add to Cart” button and amounts when appropriate
- Click “Check Out”
- Follow the instructions on the payment page.
An account is required to place an order, if you are not registered click here to complete this step.
How do I know if you have received and shipped my order?
When you place an order, you will receive a confirmation e-mail containing your order number and confirming your ordered items. If you have any queries about your order, please quote your order number when contacting us. We will send you another e-mail containing your tracking reference, once your order has been shipped.
Can I modify an existing order?
We process all the orders within one business day after the payment is accepted. Once the order is already in preparation it is not possible to modify it.
If you need to change your order please contact our Support department as soon as possible. Our team will try to accommodate your requests however it cannot be guaranteed.
Can I re-order a previous order?
Definitely! Go to your "Order History" by accessing "My account" and click on the “Reorder” button next to the order that you would like to re-order. At this stage you can add more products, change the payment method or go straight to checkout.
How do I cancel my order?
Depending on the status of your parcel, there are different ways to cancel an order depending on whether it has been shipped or it is still in preparation.
- Order still pending payment: If you have not paid your order yet, you don’t have to cancel or take action.
- Order paid and in preparation: contact us ASAP at support@amsterdamseedcenter.com - make sure to mention the order number / products to be cancelled.
- Order shipped: it is not possible to cancel shipped orders, you will need to return it and claim a refund.
PRICING & PAYMENT
How can I pay for my order?
There are several payment options available:
- Visa & Mastercard
- iDeal ,Sofortbanking, Bancontact/Mister Cash, Giropay
- Bank transfer
- Bitcoin
- Cash
Please follow the instructions carefully after choosing your preferred payment method.
What name will be shown in my credit card/bank statement?
Amsterdam Seed Center will not appear anywhere in your credit card statement or bank transaction. All the charges will be shown under our Commercial Name: Green Dream B.V.
What type of currency and payment do you accept?
Online credit card payments are in Euros (€). Prices are also quoted in different valuta. Please do not expect the amount to be exact, as different banks have different exchange rates and/or fees.
Can I pay with Paypal?
At this moment, we do not accept payments from your Paypal account. PayPal's policy towards the products that we sell prevents them from offering their payment method in our webshop.
However, we are confident that we have a payment option available that suits you.
Can I pay by cheque?
We regret we cannot accept cheques of any kind.
Can I pay using money orders?
We do no accept money orders.
Do you accept Cash on Delivery?
Sorry, we currently do not offer an option to pay for your order upon delivery of your parcel.
Can I get a discount?
There are a couple of things you can do to get discounts at Amsterdam Seed Center.
- Complete your subscription to our newsletter and you will receive a discount code in your inbox
- Orders over €500 automatically get 5% discount
- Orders over €1000 automatically get 10% discount
- Orders over €1500 automatically get 15% discount
SHIPPING & DELIVERY
When will I receive my order?
Orders will usually take between 3 and 15 working days from the day that the order is shipped.
Are postage costs included in the price of products?
No, you will be charged for postage separately and according to what you are ordering and where you are having your order sent to. Please see the Shipping page for information.
Can I track my parcel?
With registered shipping, you can. To track your parcel, follow the instructions in the automated email you will receive once your parcel has been shipped out. After this email, your tracking will be updated when the parcel reaches the country of destination. Do not be surprised if your order is delivered before you can track it!
How discrete is your packaging?
We send our orders in plain, padded envelops without stickers or any reference to our products or our company. The only information on the package would be the delivery details.
When will you ship my order?
Most orders are sent within 24 hours of receiving payment. We ship from Monday to Friday, except during official holidays. If your place an order on a Friday after 15:00, it is very likely that it will be shipped the following Monday.
Do you ship to my country?
We ship to almost all countries worldwide. See below a list of the countries we DO NOT ship to:
Bulgaria, Norway, Turkey, Israel
What are the shipping costs?
Shipping costs are dependent on the country of delivery and method of shipment. When you checkout you can select your preferred method.
Do you send to P.O. Box addresses?
We only ship to private, real addresses. We do not ship to P.O.Boxes, public places, Packstations, shops, relay points, cargo forward companies and similar addresses.
Do you deliver to post offices or distribution centres?
No, it is not possible to ship to either to post offices, distribution centres, cargo forward companies, etc.
What company do you ship with?
Our shipping partner KDZ sends all of our registered parcels for us. To offer you the best possible route, they use various postal services.
Will my parcel be checked by customs?
Your parcel can always be checked by your national customs agency, no matter which shipping method you choose.
Please note that, although we may ship to your country, we cannot provide any information about the legal status of our products in your country. Due to the amount of countries that we ship to it is simply impossible for us to keep track of what is legal in what countries.
It is your own responsibility to research your local laws and regulations before ordering with us. Please be aware that we cannot be held responsible if your parcel is stopped by customs.
Do I need to sign for delivery?
Only with registered shipping you will have to sign for delivery. Your courier will deliver your parcel in hand at your delivery address. In case you are absent and the parcel does not fit through the letterbox you should receive a note with instructions on how to proceed to get your order.
If your parcel is returned to our warehouse we will contact you immediately.
Can I redirect my order once it has been shipped?
A valid delivery address will be required when placing an order, you can contact us to change the address as long as the order has not been shipped yet. We have no control over a parcel once it has left the warehouse.
We cannot be held responsible for any additional costs or non-delivery if incorrect details are provided in order (including but not limited to: Name, Address, Postcode).
What if I have not received my order?
Delivery usually takes between 3 and 7 business days after shipped. (Weekend days and bank holidays are not considered business days.)
Please contact our Customer Service if you have not received your parcel within 15 business days after it was shipped.
PRODUCT INFORMATION
Are your products legal in my country?
We cannot provide any information about the legal status of our products in your country.
It is the customer's responsibility to research the local laws and regulations before placing and order. Amsterdam Seed Center will decline any responsibility if a your parcel is intercepted by any customs department.
Are cannabis / marijuana seeds legal to grow? If not why do you sell them?
In Europe it is legal to own, buy and sell cannabis seeds but it is illegal to germinate and cultivate them under most national drug laws. Each country has its own drug laws which are constantly changing, so we suggest you research your own local laws. The seeds we sell are only suggested for germination in countries where it is legal to do so.
Product packaging
All cannabis seeds are packed and sealed to prevent the seeds from air and humidity. Because we sell strains many different cannabis seedbanks, each package will have its own look and size. We have no influence in this unless we stealth ship your parcel.
How do I germinate my seeds?
Amsterdam Seed Center sells cannabis seeds as a souvenir or for collection purposes. However, if germinating cannabis seeds is a legal activity in your country, we would recommend you following the instructions in the below article:
Sprouting cannabis seeds
My seeds haven't germinated - what shall I do?
If you are in a legal country and have a problem with germination, please get in touch and we will endeavour to resolve the issue. Any reported issue will be forwarded to the Breeder, who will then judge each issue on a case by case basis.
In order to resolve your issue we will need to know the following:
- ✓ Your order number
- ✓ How many of which strain(s) failed to germinated
- ✓ The method used to germinate
- ✓ Any supporting photos
Please note, we are not able to help those who choose to germinate in countries/states where it is illegal to do so.
***We can only assist with germination issues reported within 90 days of the original order being placed***
I never received any freebies..
If you're missing free seeds, firstly check that your order qualifies for free seeds. For example on our promo page you can see all our current running promo's.
If your order included free seeds, check the packaging thoroughly. Free seeds are usually in small ziplock bags and often get stuck to the inside of the package, or if your order was sent as a stealth package check inside any stealth items used.
Are your free seeds old/unwanted stock?
The seeds we give a way are not old stock. In fact because of the large numbers we give away they're often the freshest seeds we have.
Often we give away seeds because a breeder supplies them to introduce new strains to customers but all the seeds we give away are subject to the same quality control as the paid seeds.
How long can cannabis seeds be stored for?
Germination rates will naturally decline the longer seeds are kept.
However, seeds stored in the fridge will normally last about a decade, while seeds stored at room temperature will have a shorter lifespan.
How should I store cannabis seeds?
We only sell brands that guarantee "vigorous" and properly dried seeds. In other words, seeds which are worthy of preservation.
Seeds are best stored in a cool and dry location - temperature and humidity fluctuations are seeds' worst enemies. Bags and jars should be clearly labelled at the time of storage with strain name, date and any other relevant information.
Hermaphroditism..
All cannabis strains have the potential to turn hermaphrodite.
Hermaphroditism has two related origins – genetics and environment.
Some genetics are more susceptible than others. The breeders we work with carefully select their genetics to keep hermaphroditism to a minimum. It is impossible to avoid it entirely.
Regardless of genetics cannabis plants will also often become hermaphrodite in response to stress. Its their way to deal with it their aim to self-fertilise and create off-spring (seeds). It’s an advanced, natural, self-defence mechanism.
Stress can be brought on by plant damage (broken branches, roots etc), excess fertilisation, pests and diseases, thermal stress, interruptions to the light cycle, late harvesting etc.
We urge all customers, growing legally, to avoid stressing their plants, and to check their plants daily. The best way to avoid issues is to maintain optimum, stable conditions. Further to this if you have any concerns make sure you check your plants for male flowers regularly and if you find hermaphrodite plants remove them.
If you have a problem with hermaphroditism please let us know, giving the following information:
• Order number
• Strain
• Numbers of seeds affected
• Environmental conditions.
• Photos (essential if you are looking for us to replace the seeds you bought)
If you are looking for us to replace seeds you have bought we need all the information above. We will then deal with each ticket on a case by case basis.
Male plants from feminised seeds..
Occasionally male plants appear when customers have ordered feminised seeds.
This is a rare occurrence but we need to know about it so we can feed back to suppliers, and replace the faulty seeds. It is normally due to issues within the feminisation process.
We recommend all clients with male plants, who are growing legally, check their order before letting us know. A few customers have ordered ‘regular’ seeds and then complained to us.
When contacting us please make sure you provide the following:
• Order number
• Strain
• Number of male plants
• Details on Environment
• Clear photos
We can then process your enquiry efficiently.
The product I want is out of stock on your website. What should I do?
We carry hundreds of strains from many breeders. We only sell stock that we hold in our warehouse. Occasionally we run out of stock of some products. We are ordering multiple times from our suppliers so if the product you want is out of stock one day it is likely to be back in stock soon. So just wait for a couple of days. If it does not appear to come back in stock, please contact us at support@amsterdamseedcenter.com.
I want to list my strain on your website
If you are interested in becoming a listed breeder on our website, please get in contact with us at info@amsterdamseedcenter.com.
PRIVACY & SECURITY
Why do you need my personal information?
Your personal information is needed to send your parcel and to contact you in case a problem should arise. Your details are not shared with a third party or used in any other way.
Who can see my personal details?
Your personal information is confidential and it will never be shared with any third party.
We will use your personal information when processing your orders or in case we need to contact you for any reason.
If you would like to delete your account, please contact our customer service team.
Is shipping discreet?
We do everything we can to ensure that the packages have no additional information except your name and delivery address. The packages are plain so as not to draw attention, and we offer a Stealth option for a small extra fee of 5€.
More shipping info
RETURNS
Can I get a refund?
To get a refund, you will have to send back your parcel with the items. See below the steps you need to follow:
- First, contact us at support@amsterdamseedcenter.com to inform us that you are returning your parcel.
- Once we receive your returned parcel we will process your refund - we may need to ask you about your bank details as sometimes it is not possible to refund your card; Bitcoins and Cash in Envelope will be refunded only by bank transfer
Please, bear in mind that processing a refund may take up to 14 days.
Customers have the option to return opened goods within the scope of the right of withdrawal. Please note that compensation for any loss in value may apply in these cases.
My order was incomplete..
If you have received your order and there are any missing items please follow the steps below:
- Contact us at support@amsterdamseedcenter.com within one week from delivery. Make sure you mention the order number that you have received incomplete.
- A picture of the parcel showing the content and your order number written on a piece of paper will be required.
One of the items was damaged..
Sometimes orders are damaged during the delivery. If there are any damaged items with your order, please do as per below:
- Contact us at support@amsterdamseedcenter.com to inform us about the order with damaged items.
- Our team will ask you to send a picture that clearly shows the damaged item and a piece of paper with the order number.
- We will resolve each issue case by case.
WEBSITE ISSUES
The website is not working
Our website will not work properly if your browser does not accept cookies.
Make sure that cookies are accepted in the browser's Internet Options. This makes it possible to place products in your shopping cart.
In your browser, click Settings -> Options. Select the privacy options tab. The privacy settings must be set to medium-high or less for the website to function properly.
Other solutions for errors on our website are:
- Disable your firewall
- Clear cookies and cache
- Use a different browser
- Use a different wifi network
- Reboot device
- Use a different device.
Why do you need my personal information?
Your personal information is needed to send your parcel and to contact you in case a problem should arise. Your details are not shared with a third party or used in any other way.
Who can see my personal details?
Your personal information is confidential and it will never be shared with any third party.
We will use your personal information when processing your orders or in case we need to contact you for any reason.
If you would like to delete your account, please contact our customer service team.
MY ACCOUNT
How can I create my ASC account?
Very easily and quick! Just click on “Sign in” on top of our website and then select “Register” and follow the instructions. Your account will be ready in less than 2 minutes.
Can I update my details?
You can update your contact details through the “Personal Information” section of Your Account.
Do I need an account?
Creating an account is not mandatory, Guest Checkout is an option. Your details are safe, we will never share your details with any third party and are only used to get in touch with you regarding your order and promotions.
How do I delete my account?
If you want to delete your account after you have placed an order, just contact us once your order has been received. My colleagues and I will be more than happy to facilitate your request. Please note however, that we are unable to delete your actual order from our records. Because of tax policies in the Netherlands, we are obliged to keep our financial records for a maximum of 7 years. Should you delete your account the order will only show what was bought and for how much, not who purchased it.
How do I retrieve my password?
Forgot your password? Enter the e-mail address you used to register on our site here. We will e-mail you your new password!
I can't log in..
Our website will not work properly if your browser does not accept cookies.
Make sure that cookies are accepted in the browser's Internet Options. This makes it possible to put products in your shopping cart.
In Internet Explorer, click Settings -> Options and select the privacy options tab. The privacy settings must be set to medium-high or less for the Amsterdam Seed Center website to function properly.
ADVERTISING, AFFILIATES & MARKETING
You’d like to write for us, or contribute other content?
We’d love to hear from all independent creative, intelligent individuals who have interesting content (written, filmed, or photographic) to contribute and who would like to work with a busy, growing team.
If you are a cannabis expert in anything from cultivation, to travel, cooking, medicinal application, lifestyle etc we warmly invite you to get in touch.
For more information, contact us and we will respond as soon as we can.
We do not accept third party blog articles, from marketers looking for links. Please do not waste your time – we do all our writing in house. Your communication will most likely be ignored.
Can I advertise on your website?
Advertising on our website is not possible at the moment.
Can you send me free stickers/grinders etc?
We do occasionally send free items to our customers. However, you can buy any number of seeds and associated merchandise on our website for a very reasonable price.
We regularly run giveaways and promotions on our own social media pages and newsletters, so signup now to get involved!
What do I need to become an affiliate?
Nothing, except your desire to be an affiliate. You don't even need a website, but having one does help.
You can promote our products via search engines, postings on internet forums, or by simply emailing all your friends your affiliate link to our products. But please don't spam anyone!
All you need to do is send a visitor to our site via a special link (an 'affiliate link'), and if he or she buys anything from us, you will get a commission of 15% of the product sale value (excluding VAT).
How do I sign up for an affiliate account?
After you have registered for a customer account on our website, you can log in and apply for an affiliate account here. As soon as your account has been approved you will receive a confirmation and you can start making affiliate links.
How much commission will I earn?
For each visitor that purchases from our site through your special affiliate link you will get a commission of 15% of the product sale value (excluding VAT).
How do I know I will be paid for my referral?
The Amsterdam Seed Center Affiliate Program is powered by Amasty Affiliate PRO.
Amasty Affiliate PRO uses a combination of cookies and IP addresses to track referrals and guarantees 100% reliability. When a visitor follows your affiliate link to our site, our affiliate system registers this referral and places a cookie on his/her computer.
When the visitor pays for the product, the affiliate system checks for the cookie (if it isn't found, it checks for the IP address of referral) and credits your account with your commission.
This process is entirely automated and all your referrals will be fully tracked.
How and when can I get paid?
Method of Payment
Bank transfer.
Terms of Payment
Payments are made in € EUR.
You need to have a minimum balance of €100* on the last day of the month to qualify for payment and payments are made a few days after a valid withdrawal has been made from your affiliate account.
CONTACT
In which languages can I email you?
We answer emails in English, French, German, and, of course, Dutch.
Why am I not getting a response to my email?
It is possible that you will not receive an email from us because our email address is unknown. Always check your spam box to see if our mail did not end up here by accident.
We always try to answer our emails within 24 hours of receipt. Keep in mind that Customer Service is limited on weekends. Emails sent on weekends are usually answered on Monday.
What do you do with a question or complaint regarding your company?
If you have any questions, remarks or complaints about our service and seeds, please let us know by email. In the past, feedback from customers and growers has proven invaluable for the improvement of our service and strains.